FAQ's

BORE-X will update this section with frequently asked questions as a quick reference guide, email us (sales@bore-x.com) with any questions.

BROKEN HEX DRIVE:

To address the broken hex piece lodged in the shaft, the recommended first step is to attempt extraction with an easy-out (screw extractor) tool. In many cases, this method allows the threaded portion of the hex to back out of the shaft without further disassembly.

  1. If extraction is not successful, the appropriate corrective action is to replace both the hex drive and the shaft assembly.

For reference, our operating instructions specify that the system should be powered by a drill operating at 350–450 RPM or lower. This operating range is critical for two reasons:

  1. Safety – Higher RPMs increase the risk of tool kickback and operator injury.
  2. Component Protection – The hex drive is engineered as a shear point. If RPMs exceed the recommended range and the boring head encounters resistance (snagging), the hex drive is designed to fracture. This intentional failure mode prevents damage to the shaft, drill motor, and other system components.

Following BORE-X operating parameters will help ensure both operator safety and long-term system reliability.